Frequently Asked Questions

Question: What should I do if I have a utilities related emergency?

Answer: Contact the Plant Operations Call Center at (734) 647-2059.

Question: How do I get a new meter and/or service installed?

Answer: Click a link below for the desired service and follow the instructions.

ElectricInstructions coming soon.      Natural Gas      LP GasInstructions coming soon.      Water and Sewer

Question: How can I change the account number currently charged on my service unit billing?

Answer: Complete the "account change only" area of a Utilities Service Request Form and submit it to Utilities Services. The "Comments" area on this form can also be used for a more detailed explanation.

Question: Currently I pay department utility bills. How do I process a change for Utilities Services to begin making payments?

Answer: Complete a Utilities Service Request Form, and submit it to Utilities Services. Utility personnel will contact the supplier with the changes. Bills will then be sent directly to Utilities Services and recharged to your account monthly.

Question: How do I have utilities turned on or off at my University leased space?

Answer: Complete a Utilities Service Request Form, and submit it to Utilities Services. Utility personnel will contact the supplier with the changes. Bills will then be sent directly to Utilities Services and recharged to your account monthly.

Question: How can I identify the service address for a meter appearing on my monthly statement of activity?

Answer: Use the Utilities Web Interface to find the meter and its related service address. For further assistance contact us via e-mail Utilities Web (get address) (38.107.191.111), or call (734) 764-2492.

Question: Natural gas charges are 2 months behind on the statement of activity, why?

Answer: Buildings on campus are serviced with natural gas purchased on a contract from bulk gas suppliers. MichCon transports natural gas to University buildings, reads building meters and bills in a summary billing. This process creates a time lapse of 2 months. For example, April gas charges are on June statement of account.

Question: How do I go about having a building meter checked?

Answer: Contact us via e-mail Utilities Web (get address) (38.107.191.111), or call (734) 764-2492, and request a meter check with the correct supplier (Utilities Services or outside vendor).

Question: Do University buildings have a central temperature control for heating and air conditioning?

Answer: Yes, call the Plant Operations Call Center at (734) 647-2059 with any problems.

Question: Can I have a questionable utilities bill verified?

Answer: Yes, Contact us via e-mail Utilities Web (get address) (38.107.191.111), or call (734) 764-2492. If a problem is identified it will be corrected.